Frequently asked questions.
Membership, credits and cancellation
Is Creative Kay Club a website subscription?+
Yes. Members join the club to receive a professionally designed website with no upfront design fee. Every membership includes website design, hosting, SSL, maintenance, security updates, support and monthly design credits.
Is hosting really included?+
Yes — every plan includes fast managed hosting, a free SSL certificate, daily backups, plugin/theme updates and security monitoring. There's no separate hosting bill from us.
Why no upfront design fee?+
Traditional agencies charge £3,000–£10,000 upfront for design and build. We've turned that into an affordable monthly fee so you can launch a professional site without a large cash outlay.
What can I use design credits for?+
Anything ongoing: website edits, new pages, landing pages, social media graphics, brochures, logos, SEO tasks and WordPress support. Every service has a fixed credit price published in the credit catalogue.
What platforms do you build on?+
Starter sites are built on WordPress. Growth adds Webflow as an option. Pro adds custom Next.js / headless builds. We recommend the right stack for your business during onboarding.
How many pages does each plan include?+
Starter = 5 pages, Growth = 10 pages, Pro = 20 pages. Need more pages or a custom build? Contact us about a Scale plan.
What's the turnaround on credit tasks?+
Most small tasks ship in 24–48h on Starter and Growth. Pro members get faster queue priority (~24h on most tasks). Larger website work is scoped on submission.
What happens to unused credits?+
They roll over for 60 days. After that, expired credits are removed — but you can pause your subscription if you need a quiet month.
What happens to my website if I cancel?+
Your live site goes offline when your subscription ends. If you want to keep the site running elsewhere, we offer a one-time export & buyout option — we'll hand over your files, content and database so you can move to any host. Full details on our Cancellation & Buyout page.
Can I change plans?+
Anytime from your dashboard. Upgrades take effect immediately; downgrades apply on your next billing cycle.
Do I own the design work?+
All design files and creative produced via credits are yours to keep — we hand over editable Figma, AI or PSD source files on request. The live site itself is hosted with us as part of your membership.
What if I run out of credits mid-month?+
You can top up, upgrade your plan instantly, or queue the request for next month — all from your dashboard.
Do you offer refunds?+
Subscription fees aren't refundable once a month has been billed, but you can cancel anytime before the next renewal. If a piece of work isn't right, we redo it until it is.
Is there a minimum contract?+
No on monthly billing — cancel anytime. Annual plans save 20% and run for 12 months.
Do you work with WooCommerce?+
Yes — included on Growth and Pro. Standard tasks are credit-priced; large custom dev work is quoted on request.
Do you offer annual discounts?+
Yes — save 20% when you pay annually on any membership plan.