Questions & Answers

CK Club is a monthly membership that replaces the traditional design agency. Instead of quotes and invoices for every job, you pay a flat monthly fee, receive design credits, and spend those credits on any service in our catalogue — websites, e-commerce stores, graphic design, SEO, content writing, videography, WordPress support and more.

Small businesses, founders, freelancers, e-commerce sellers, tradespeople, coaches and creators who need ongoing professional design work but can't justify agency retainers of £2,000+ a month. If you need a steady trickle of design and web work rather than one huge project, the membership model saves you the most.

Create a free account, browse the community for free, then choose a plan on the pricing page. Credits land in your wallet immediately after checkout. From your dashboard you submit your first request, we confirm scope and turnaround, and work begins — usually the same or next working day.

No. You describe what you want in plain English (or send a screenshot, a scribble or a link to a site you like). We handle the design, build, hosting setup, plugins and technical configuration.

Yes. Reading the community and forum is completely free, and the free tier lets you see how we work, browse member showcases and ask questions before you spend anything.

One credit is roughly 30 minutes of professional studio time — work an agency would typically bill at around £25. Depending on your plan you pay between £3.28 and £6.60 per credit, so you're getting a 4x to 7x saving on standard agency rates.

Every service in the catalogue has a fixed, published credit price — no estimates, no scope creep, no surprise invoices. You see the exact cost before you confirm the request, and the amount is deducted from your wallet when work starts.

Credits roll over for the rollover window shown on your plan, so a quiet month isn't wasted. If you cancel, you keep any credits already in your wallet until they expire — but no refunds are issued on payments already taken.

Yes. Top-up packs of 6, 14 and 27 credits are available from your dashboard at any time. Plan credits are always the better rate, so heavy months are usually cheaper handled by upgrading rather than topping up repeatedly.

Yes — switching the toggle to annual on the pricing page applies a discount versus paying monthly, and your credits are issued on the same monthly schedule.

Agencies price per project with sales, account management and overhead baked in. We price per credit against a shared studio calendar, which removes the quoting cycle entirely. You also inherit our premium software, tools and plugin licences as standard — worth £300–£800+ a year on its own.

Yes. Full multi-page websites are part of the catalogue, priced in credits per page or as a complete build. That includes design, responsive layout for phones and tablets, contact forms, basic on-page SEO, analytics and launch.

Yes — e-commerce and drop-shipping store design are dedicated services. We handle product templates, cart and checkout flow, payment setup, shipping rules and supplier-feed integration for drop-ship models.

Yes, WordPress design, theme customisation, plugin work, speed optimisation, security hardening and ongoing maintenance are all available as credit-priced services.

You do. Everything we build for you — files, designs, content and accounts — belongs to your business. Nothing is held hostage if you leave.

Included as standard. We build using premium themes, page builders, SEO suites, image and video software and paid plugins under our studio licences, so you don't pay for them separately.

Absolutely. Redesigns, rescues of half-finished builds, speed and mobile fixes, and small ongoing tweaks are some of the most common ways members spend credits.

We set up and configure hosting and domains for you and can recommend the right provider for your budget. The hosting bill itself stays in your name so you always keep control.

Logos and brand marks, brand guidelines, social media templates, adverts, brochures, menus, flyers, packaging, presentation decks, signage artwork and vehicle graphics.

Yes. Content writing covers website copy, landing pages, service pages, product descriptions, blog articles and long-form guides — all written for humans first and search engines second.

On-location filming at a place of your choice, plus full editing. Filming is priced per day in credits, with separate credit prices for editing, drone work and short-form social cuts.

Reasonable revision rounds are built into each service so you're not charged for normal back-and-forth. Genuinely new directions or extra deliverables are a new request with their own credit price, which keeps things fair on both sides.

Print-ready and web-optimised versions as standard — typically PDF, PNG, JPG and SVG for design, and MP4 in the aspect ratios you need for video. Source files are available on request.

Yes. Keyword research, on-page optimisation, technical SEO fixes, metadata, structured data, internal linking, sitemap and robots configuration, and Google Business Profile setup are all credit-priced services.

Yes. Every build ships with unique page titles and descriptions, clean semantic HTML, fast mobile-first performance, image alt text, canonical tags, structured data where relevant, and an automatically maintained sitemap.

Technical fixes can show up in weeks; competitive rankings usually take several months of consistent content and links. Anyone promising page one in days is selling you something else.

Yes — regular articles are one of the most reliable ways to grow search traffic, and members often set aside a few credits each month for a post or two.

From your dashboard choose New request, pick the service, describe what you need, attach files or links, and confirm the credit cost. You'll see the request status update as it moves through the queue.

Each service shows its own turnaround in the catalogue. Small jobs are typically 1–2 working days; larger builds run to a scheduled timeline agreed with you up front. Higher plans get priority in the queue.

Each plan has an active request limit, shown on the pricing page. Requests are worked through in order, and as one completes the next begins.

Yes. Every request has a thread for questions and feedback, and higher plans include faster, more direct support. You're dealing with the studio, not a ticket-deflection bot.

Tell us in the request thread. Revisions within the agreed scope are included, and we'd far rather fix it than have you sit on something you don't like.

Reading is free for everyone — the forum, Q&A, showcase and member directory are all open. Posting, replying, reacting and the members-only areas are unlocked on paid plans.

Sub-forums for general chat, design critique, tech help, SEO, e-commerce, business and off-topic. Threads support replies, quoting, reactions, marking a best answer, pinning and unread tracking, plus an RSS feed.

Yes — the Showcase is for member projects. Post a build, ask for feedback, and get honest critique from other people who actually ship work.

The Academy holds practical lessons on design, web, marketing and running a creative business. Beginner material is widely available and intermediate and advanced tracks unlock with higher plans.

Yes. Genuine referrals and long-term membership earn small credit rewards through the loyalty programme — designed to thank real advocates rather than reward spam.

Securely by card through Stripe. Card details never touch our servers — checkout runs entirely on Stripe's hosted, PCI-compliant infrastructure.

Yes. Cancel from your billing page in a couple of clicks — no notice period, no cancellation call, no retention maze. You keep the credits already in your wallet, and no refunds are issued on payments already taken.

Yes, upgrade or downgrade whenever you like. Upgrades take effect immediately with the new credit allowance; downgrades apply from your next billing date.

Accounts are protected with strong security headers, rate limiting, audit logging of account-security events, optional two-factor authentication, and leaked-password checks that block known-compromised passwords.

Existing members keep the plan price they signed up on for as long as the subscription stays active. If catalogue pricing changes, you'll be told in advance.